Analyse and interpret user needs and business objectives in highly complex service areas.

Produce design concepts that help reimagine how services can be delivered end-to-end.

Facilitate design workshops and design sprints with the team, senior stakeholders and users.

Rapidly design and test digital prototypes with users.

Develop and maintain design standards, ensuring patterns and components are consistent, accessible, and easy to use across our digital products & services.

Collaborating with stakeholders and working in a cross-functional, agile team, to create design solutions for complex digital services.

Conducting user research through user interviews, user testing, and utilising analytical data from multiple sources.

Facilitating co-design workshops to engage stakeholders.

Creating and testing digital prototypes to inform and validate design decisions and as a measure for success.

Leading the refinement and implemention of the design system to enhance usability and accessibility across all digital products. 

Conducting comprehensive user research to inform design decisions to improve public services with an empathetic approach.

Facilitating workshops with business stakeholders to map service processes and identify gaps in user journeys.

Simultaneously supporting four work streams, to obtain insights into the needs and behaviours of users.

Advocated for the integration of user-centered design practices in the work flow through knowledge sharing and leading by example, bringing in data-driven design decisions to the process.

Close collaboration with developers and stakeholders to create innovative digital products to support an educational environment. 

Creating and testing low to high-fidelity prototypes with users.

Championed and crafted a new design system, improving consistency and efficiency whilst navigating legacy issues.

Facilitating engagement workshops for vulnerable people.

Concept development and branding for public art projects.

Graphic Design and Branding for print and digital formats.

Illustration commissions.