Analyse user needs and business objectives in complex service areas, shaping user‑centred services from discovery to delivery, aligned to service standards and user outcomes.

Set direction on tools, processes and design methods for the agile team and embedding user‑centred ways of working.

Facilitate design workshops and sprints with multidisciplinary teams and senior stakeholders to align understanding and agree direction.

Translate technical and business stakeholder needs, managing expectations and navigating difficult discussions to reach decisions.

Rapidly prototype and test with users, iterating designs to reduce risk and improve outcomes, using accessibility audits to ensure designs meet inclusive standards.

Led the strategic approach for a reusable design system, defining a token‑based implementation and securing buy‑in from stakeholders.

Supported the team to upskill through training and knowledge‑ sharing, and mentored a junior UX designer in UX practice.

Worked in a cross‑functional agile team to improve digital services, delivering user‑centred, accessible solutions (WCAG 2.2).

Planned and ran user research (interviews, usability testing and analytics), using prototypes to inform design decisions.

Facilitated co‑design workshops and critiques to align technical and non‑technical stakeholders and handle competing needs.

Supported end‑to‑end service design for public services, using blueprints, workshops and process maps to identify gaps and improve user journeys in line with service standards.

Conducted user research across multiple workstreams, helping plan and run sessions and synthesise findings to inform design decisions.

Led adoption of user‑centred, data‑informed design, embedding it through team delivery.

Worked closely with developers and stakeholders to design, prototype and iterate digital products for education.

Designed and introduced a new design system, securing buy‑in across teams and improving consistency across multiple products.

Led engagement workshops with vulnerable people.

Developed concepts and branding for public art and community projects.

Delivered graphic design and illustration for print and digital.