About me
I am a versatile Product Designer with 12 years of design experience with a background in graphic design and illustration. I currently work in the charity sector, previously in the public sector and Educational Technology.
I have extensive experience working in multidisciplinary teams and building design systems, streamlining designs across devices with consistency. I take a user-centered approach in my design and am proficient with the end-to-end process from user research through to analysis and defining and developing solutions collaboratively.
Work
Macmillan Cancer Support
UX Designer/ Interim UX lead
Sept 2022-Present
Leading the refinement of the design system, introducing and implementing design tokens, ensuring consistency, and enhancing accessibility across all digital products and services.
Promoting the integration of a User-Centered Design approach within our work processes as an integral component of the Scaled Agile Framework.
Enabling discussions that cater to both technical and business requirements in order to synchronize with user needs and guide the development of design solutions, navigating complex systems whilst managing stakeholder expectations.
An integrated part of the agile delivery team, providing UX consultation, delivering UI specifications via Figma prototypes, and leading co-design sessions with developers for collaborative delivery.
Leading design workshops with stakeholders and users.
Methods
UX Designer
Feb 2022- Sept 2022
Collaborating within a cross-functional team to create design solutions that are accessible, efficient, and effective for the end-users within the public sector.
Conducting comprehensive user research involving 60+ interviews and analysis workshops and using the insights to make informed, user-centred design decisions.
Facilitating workshops to map services as part of the research process to inform designs based on data and reasoning aimed to enhance the experience of users of public services.
Simultaneously worked on 4 working streams, creating personas, storyboards, process maps, and user journey maps to effectively understand and analyse the needs and behaviours of end-users, leading to the development of effective and user-centered solutions.
2Simple Software
UX/UI Designer
Oct 2021- Jan 2022
Applying a user-centered approach to conceptualize and deliver new or redesigned Edtech products, covering the entire process from concept to final delivery.
Championed and crafted a novel company design system, taking into account intricate legacy issues. Enhanced consistency through a reusable and responsive design pattern library, providing support to teams during implementation and utilization.
Promoted the integration of user-centered practices by sharing best practices and introducing suitable tools, methods, and work processes to enhance collaboration with the delivery team.
Producing user flows, wireframes, and prototypes with UI specifications to support delivery with an agile approach.
Working as part of a multidisciplinary team to understand and refine project requirements, develop design concepts, and support delivery into implementation.
2Simple Software
Product/Graphic Designer
Jul 2016- Oct 2021
User testing at Primary schools
Defining UI design specifications through wireframing and prototyping
Developing and implementing a design system
Illustrations for the e-book library
Graphic design and creation of assets for use in digital, printed, and promotional material.
Freelance Graphic Designer
Dec 2011- July 2016
Clients included: Studio 3 Arts, Capital Age Festival, View Tube at the Queen Elizabeth Olympic Park, Sparked- The Legacy List, Humourisk, POP Bakery.
Leading and supporting Art workshops
Event photography
Design for print and Brand Design
Leaflet and Poster Design.
Design development for large public installations.
Qualifications
MSc User Experience Design
2019-2021, Kingston University, Distinction
BA (Hons) Graphic and Media Design
2008-2011, University of the Arts London
Service Design Masterclass
2023, Royal College of Art
User Experience Design Short Course
2018, University of the Arts London
2016, Akendi
Skills
UX
Surveying and Interviewing
Competitor Analysis
Personas
Storyboarding
User Journeys
User Stories
Empathy Mapping
Affinity Mapping
Process mapping
User Flows
Wire Flows
Paper Prototyping
Wireframing
Hi-fi Prototyping
Guerilla Testing
Usability Testing
Eye-tracking Analysis
Tools
Figma
Protopie
Sketch
Miro
Mural
Adobe XD
Adobe Illustrator
Adobe Indesign
Adobe Photoshop
Hotjar
Userzoom/ User testing
Maze
Illustration
Character Design
Storytelling
Digital painting
Vector illustrations
Paper engineering
Children’s Illustration
Other
Basic HTML & CSS
Languages: English, Cantonese, Mandarin
Piano & Music Theory
Badminton